Customer Service Team Leader

Telford, Shropshire
£23,000 - £25,000 plus bonus and great package
06 Feb 2019
06 Mar 2019
Job Sector
Customer Service
Contract Type
Full Time

Customer Service Team Leader – Permanent – Telford

We are recruiting with a Telford based organisation for a new office based, Customer Service Team Leader to join them on a permanent basis. This is an excellent opportunity for an experienced Customer Service Team Leader / Supervisor who would be keen to join one of the area’s most prestigious employers.

To be considered for this role, you MUST have experience of being a Team Leader or Supervisor within an office-based Customer Service / Admin type environment.

Duties will include (but not be limited to):

  • Manage day to day activities within the small customer service team
  • Train and develop staff
  • Monitor performance
  • Delegate tasks and workload planning
  • Update relevant documentation and KPI reporting
  • Resolve escalated customer issues

To be considered for this role, you MUST have worked in a similar customer service team leader / supervisor (non-retail) type role and be available at short notice.

You’ll be IT literate, well organised, professional and flexible in your approach with excellent communication and man-management skills.

The Telford office is commutable from Shrewsbury, Wolverhampton, Perton, Shifnal, Market Drayton, Walsall, Ironbridge, Bridgnorth etc

Alternative job titles would include Customer Service Supervisor, Customer Service Team Leader, Admin Manager, Office Co-ordinator, Admin Supervisor, Office Supervisor, Team Leader, Supervisor etc