Customer Service Manager

Location
Telford, Shropshire
Salary
c£35,000 plus bonus and great package
Posted
01 Feb 2019
Closes
01 Mar 2019
Job Sector
Customer Service
Contract Type
Permanent
Hours
Full Time

Customer Service Manager – Permanent - Telford

We are representing a well-respected and secure Telford based manufacturing company in their search for a Customer Service Manager.  This permanent position will suit an experienced Customer Service Manager (office based) who is looking for a busy, demanding but rewarding role for a locally based, multi-national manufacturer.

Managing a team of 12 customer service administrators on a day to day basis, you will be ensuring the delivery of excellent customer service.

Duties will include but are not limited to:

  • Management of your own and teams’ workload (duties such as processing of orders, arranging deliveries, dealing with complaints etc)
  • Statistical analysis and implementing improvements
  • Complaint resolution and proactive planning to improve procedures
  • Work closely with sales
  • Recruitment, retention and appraisals
  • Training
  • Ad hoc duties as required

To be considered for this role candidates must have man-management experience within a customer service / office-based environment, be well organised with key attention to detail, be an excellent communicator and team player, be able to prioritise and delegate and be able to lead a team to deliver success under pressure.

Hours of work Monday – Friday with slight flexibility of shift pattern required.

The role comes with a bonus, generous pension, medical insurance, holiday etc.

The site is accessible from Telford, Shrewsbury, Market Drayton, Wolverhampton, Perton, Shifnal etc

Alternative job titles could include: Admin Supervisor, Customer Service Supervisor, Office Supervisor, Customer Service Manager, Admin Manager, Office Manager etc

 

 

Apply for Customer Service Manager

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left


By applying for this job you agree to our terms and conditions & privacy policy.

Similar jobs

Similar jobs