Customer Service Manager
Customer Service Manager – Permanent - Telford
We are representing a well-respected and secure Telford based manufacturing company in their search for a Customer Service Manager. This permanent position will suit an experienced Customer Service Manager (office based) who is looking for a busy, demanding but rewarding role for a locally based, multi-national manufacturer.
Managing a team of 12 customer service administrators on a day to day basis, you will be ensuring the delivery of excellent customer service.
Duties will include but are not limited to:
- Management of your own and teams’ workload (duties such as processing of orders, arranging deliveries, dealing with complaints etc)
- Statistical analysis and implementing improvements
- Complaint resolution and proactive planning to improve procedures
- Work closely with sales
- Recruitment, retention and appraisals
- Ad hoc duties as required
To be considered for this role candidates must have man-management experience within a customer service / office-based environment, be well organised with key attention to detail, be an excellent communicator and team player, be able to prioritise and delegate and be able to lead a team to deliver success under pressure.
Hours of work Monday – Friday with slight flexibility of shift pattern required.
The role comes with a bonus, generous pension, medical insurance, holiday etc.
The site is accessible from Telford, Shrewsbury, Market Drayton, Wolverhampton, Perton, Shifnal etc
Alternative job titles could include: Admin Supervisor, Customer Service Supervisor, Office Supervisor, Customer Service Manager, Admin Manager, Office Manager etc