Customer Service / Call Handler

Central Hertford
Starting salary of £17,000 + Benefits
04 Nov 2018
01 Dec 2018
Job Sector
Customer Service
Contract Type
Full Time

Customer Service / Call Handler

Central Hertford

Starting salary of £17,000 + Benefits + Training


What we offer

  • Full training
  • Starting salary of £17,000
  • Opportunities for promotion
  • Friendly team with offices based in the centre of Hertford
  • Within easy walking distance of train stations and bus routes
  • No cold calling and minimal complaint handling


Who we're looking for

  • You will need a proactive nature, a strong work ethic and good literacy skills
  • While full training will be provided, some experience in dealing with people is desirable
  • A professional telephone manner
  • Flexibility to work a variety of planned shift patterns 


About the role

  • Answering calls in an efficient and friendly manner
  • Checking availability in the chosen restaurant
  • Accurately booking tables, meeting customer and restaurant requirements
  • Proposing solutions where chosen requirements are not available
  • Sending email booking confirmations
  • There are no outbound sales calls and minimal handling of customer complaints


Working hours

  • Our offices are open between 9am and 9pm, 7 days a week
  • Full time, working a 40 hour week on a rota basis between these times
  • Rotas are published well in advance so you can plan your free time
  • You will need to be available to work some mornings, evenings and weekends


About us:

We are an established one of a kind company based in central Hertford.  We manage the table bookings for some of the UK's top restaurants.  With a team in excess of 60 and 5 years’ experience under our belt, we are a highly regarded provider of outsourced services within the sector of fine dining.

Our friendly team are trained to offer excellent customer service, helping our clients to keep their restaurants full.