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Customer Service Team Leader (Evenings) - £23,500 plus bonus – Bishop Sutton, Bristol

Employer
Arthur David Food With Service Ltd
Location
Bishop Sutton, City of Bristol
Salary
Up to £23,500 plus Bonus and benefits
Closing date
5 Nov 2018

View more

Job Sector
Call Centre
Contract Type
Permanent
Hours
Full Time

“Our Customer Excellence Representatives are the voice of our business, ensuring that we deliver multi award-winning customer service to new and existing customers in our own innovative way”.

Customer Service Team Leader (evenings) - £23,500 plus bonus – Bishop Sutton, Bristol

Arthur David Food with services are a fast-past fruit and vegetable wholesale company delivering pristine produce with excellent customer service to establishments across the South West.

As a Customer Service Team Leader at Arthur David you will be responsible for not only leading by example when it comes to engaging with the customers but also aiding the management team in the day to day management of the shift.

This will include but is not limited to:

  • Champion a culture that demonstrates emotional engagement and customer centricity.
  • Deliver buzz sessions & critical communications to the department in the absence of the CEM OR AM.
  • Identify issues and trends impacting operations and take the appropriate action to resolve/escalate.
  • Ensure all administrative requirements are completed within timescales required.
  • Provide support and guidance when dealing with complex queries and be the first point of contact for escalated queries.
  • Identify areas of performance or procedures that may not meet business standards and take necessary steps to investigate & implement improvement solutions.
  • Showing new members of staff “best practice".
  • Covering the shift manager during Holidays

You must:

  • Have strong typing skills
  • Have experience in a call centre environment
  • Display leadership qualities
  • Be flexible and adaptable to the companies needs

In turn you will not only receive a competitive basic but also paid commission and an annual bonus. You will be provided with training on industry specific systems and continually coached to improve your skills.

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