Customer Service Representitive

“Our Customer Excellence Representatives are the voice of our business, ensuring that we deliver multi award-winning customer service to new and existing customers in our own innovative way”.

Shifts available – Full or Part time. Day & Evening – We can even mix them up to help support your work/life balance!

Day – Thursday, Friday, Saturday am, Sunday & Monday.

Evening – Sunday, Monday, Tuesday & Friday (Evenings). 6pm – Midnight (Start time can be flexible)

£10.45 per hour, Company Pension & benefits, Parking – Immediate start.

What we need;

You’ll be great at engaging with customers, creating a personal and positive experience through building strong relationships and rapport.

Thriving under pressure you’ll possess a good level of resilience – our Contact Centre can get very busy! Good at problem solving and with strong communication skills, both written and verbal, you’ll be comfortable talking to a variety of people with a wide range of requirements and finding the right solutions.

You’ll need an excellent standard of IT skills, with experience using Microsoft Office Word, Excel and Outlook. Efficient keying skills are an advantage.

Product knowledge is not essential as you’ll receive top notch training, have the support from our wider team, and excellent tools to help you through your shift. That said; a passion, interest or experience in `Food produce’ would be a great start.

The role will involve;

Through providing an outstanding level of customer service, you will deliver successful resolutions, through first line support for customers – by email, webchat and phone communication. You will deliver an efficient implementation of customer orders in an accurate and timely manner. Build and maintain effective working relationships with external customers. Your proactive conversations and ‘can do’ attitude will ensure you identify & promote additional sales of new or promotional items, working towards specific KPI’s. Completion of relevant documentation, reports or invoicing that are required for the operation Strive to meet department & individual key performance indicators & motivate towards delivery of continual improvement. A working knowledge of Fresh Produce would be a distinct advantage, however, full training will be provided.