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Customer Account Manager

Employer
SmartSurvey
Location
Tewkesbury, Gloucestershire
Salary
From £25,000 depending on skills and experience
Closing date
4 Oct 2018

View more

Job Sector
Sales
Contract Type
Permanent
Hours
Full Time

Job Details

CUSTOMER ACCOUNT MANAGER

The person we are looking for

We’re looking for a customer account manager who has a proven track record in selling technology software, to join our team. In your role, you will be responsible for ensuring that the retention rate of the SmartSurvey’s renewals remains above 85%. You will need to build strong relationships with customers to understand if the value of SmartSurvey is being realised by them and in doing so that renewals are secured.

Responsibilities include

  • Deliver retention more than 85% each financial quarter
  • Build relationships with main account holders (customer side)
  • Identify risks / threats to the client being retained come renewal
  • Create and execute on recovery plans for clients who are deemed as a risk of not renewing
  • Look for growth opportunities for SmartSurvey across the existing client base
  • Negotiate commercials and terms of engagements for all existing clients
  • Monitor and forecast retention rates to keep the business informed
  • Conduct online demos of the product when necessary
  • Highlight the benefits of the company’s software products and services
  • Answer technical questions, relating to the product, that clients may have
  • Initiate steps to grow the base of referral sources
  • Work closely with the SmartSurvey team and offer any support when needed with a wide range of tasks.

Required Skills & Experience

  • Strong experience in commercial client account management, including experience running a significant book of business
  • It is an advantage if you worked in a SaaS business
  • Proven track record of excellent customer service
  • Ability to work on own initiative or as part of a team
  • The ability to portray products and services accurately
  • Able to deal professionally with rejection
  • A proven track record of retaining client business, and growing clients via upsell
  • Ability to think on your feet and create compelling business cases
  • Ability to effectively engage senior stakeholders including C-suite
  • Strong commercial understanding, negotiation and communication skills

 

Company

SmartSurvey, a UK-based provider of digital survey solutions, provides advanced online software to hundreds of universities, colleges and schools, numerous government departments, NHS hospitals, as well as some of the world’s leading brands across all sectors.

Launched in 2010, SmartSurvey helps users to better understand their target market. Registered under the Data Protection Act, the company is trusted by a multitude of organisations to store data securely on UK-based servers.

Named as one of the UK’s top 100 digital businesses in 2014, after being selected to attend the first-ever summit of a new global network called ‘D5 London’ at Buckingham Palace. Attended by some of the most digitally advanced governments in the world, Smart Survey was chosen due to their status as a Government G-Cloud approved supplier.

Company info
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