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Customer Service Administrator

Employer
L&C Employment Consulting
Location
Telford, Shropshire
Salary
£18,000 - £21,000
Closing date
3 Oct 2018

View more

Job Sector
Customer Service
Contract Type
Permanent
Hours
Full Time

Job Details

Customer Service Administrator – Permanent - Telford

We are now recruiting for an experienced Customer Service Advisor on behalf of a small, but highly successful company in Telford.

You’ll be responsible for providing high level customer service to external customers and providing support to the field-based sales staff.

 Duties & Responsibilities will include (but not be limited to):

  • To act as first point of contact for all client query calls and emails 
  • Liaise and update sales and accounts information for new customers
  • Update customers on a regular basis
  • Set up and process all administrative documents for new customers and update accordingly going forward
  • Update any changes to client details/requirements internally and ensure these details are communicated accordingly
  • Credit checks
  • Work as part of a team to achieve company standards and best practice working methods
  • Understand and adhere to client confidentiality at all times

The right person will be able to demonstrate a professional, personable approach to customer service.  Excellent communication skills and good telephone manner are a must to be considered for this role as well as strong computer skills.

Must be confident in using MS Office and have a good understanding of Excel.  You will have an efficient and customer focused telephone manner, be able to work to the highest levels of confidentiality and integrity, be well organised with good attention to detail and act on your own initiative and with minimal supervision.      

The modern office site is based in Telford and so is commutable from Shrewsbury, Shifnal, Bridgnorth, Walsall, Stafford, Wolverhampton, Perton, Newport but location means own transport will be required.

Alternative job titles would include Customer Service Admin, Provisioning Assistant, Sales Administrator, Customer Service Assistant, Customer Service, Office Admin etc

Company

L & C Consulting is a successful recruitment specialist in Telford. We support companies in their recruitment of staff for office based, commercial, operational and technical vacancies. We are a small, bespoke recruiter that offers clients and job seekers alike a dedicated, professional service from start to finish. We understand the need to source the right people to fill our client’s vacancies.  We want happy candidates and happy clients.

 

For Our Applicants...

Trying our best to find out what it is you really want from your next role, we’ll not only call you with details of the roles our existing clients ask us to recruit for, we can also actively promote your details to relevant organisations in the area to support you even more.

Whatever the reason for your job search, 

L & C Consulting will do our best to support and help you in finding the right next step in your career. 

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