Customer Service Assistant

Location
Birmingham, West Midlands
Salary
Competitive
Posted
19 Jun 2018
Closes
17 Jul 2018
Job Sector
Customer Service
Contract Type
Permanent
Hours
Full Time

Customer Service Assistant

Birmingham - B1 3HS

 

About Our Client:

Our client is a Leading Shipping business and are looking to recruit a Customer Service Assistant on full time permanent contract. This is a very important role for our client and they are looking for their Customer Service Assistant to offer high levels of customer service and go that extra mile. Our client`s Customer Service Assistants are responsible for ensuring export bookings within assigned trade routes are taken and processed correctly, quotes are given accurately and on time and customer quotes/queries are followed up on, in line with the company’s customer services policies and standard operating procedures.

Main Responsibilities of the Customer Service Assistant:

  • Building and maintaining strong account relationship management and resolving routine and some complex day-to-day customer issues
  • Obtaining required information from external customers and preparing supporting documentation for export bookings within assigned trade routes
  • Liaising with European Headquarters to ensure slot allocations, more competitive rates/on-carriage prices
  • Updating and inputting export bookings per vessel for assigned trade routes and rate request data into internal system for the use by European Headquarters
  • Responsible for regular liaison with port offices within and outside UK and local our client`s offices to resolve disputes, ensure cargo is successfully loaded and customs entries are accepted
  • Administering bills of lading and invoices for customers
  • Processing and monitoring dangerous goods and out-of-gauge/special cargo applications from customers
  • Chasing clients for shipping instructions and forwarding shipping instructions for input.

Key Skills required for the role:

  • Must have shipping industry background
  • Must have an organised and flexible approach to work
  • Intermediate / advanced level Microsoft Office skills
  • Emphasis on customer care
  • Good numeracy skills
  • Strong administration skills

 

 

Required education:

  • Secondary education

Compensation & Benefits of working for Our Client:

 

A competitive market rate salary and pension

Gym subsidiary, eye tests, childcare vouchers, and financial planning for pensions

Regular social events

Working hours: 35 per week; 7 hours per day Monday to Friday, 1 hour for lunch

 

If you would like to be considered for the role of Customer Service Assistant, please click ‘APPLY’ below.

 

Candidates with the experience or relevant job titles of: Customer Service Assistant, Shipping, Container, Administration, Customer Service, Coordinator will also be considered for this role.

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