IT Support

4 days left

Location
Telford, Shropshire
Salary
£18000 - £21000 (DOE) Plus Company Bonus
Posted
03 Jun 2018
Closes
29 Jun 2018
Job Sector
IT
Contract Type
Permanent
Hours
Full Time

1st Line Support Engineer – Permanent - Telford

We are recruiting with a growing, stable business in Telford for a new 1st Line Support Engineer.  This permanent position will suit an experienced IT professional who is looking for a next step in their career with a professional and rewarding organisation.

Duties will include (but not be limited to):

  • Receiving incoming calls & emails from customers
  • Carrying out investigations & updating customers
  • System Administration tasks such as user creations and deletions
  • Configure all new accounts
  • Support 2nd & 3rd line support engineers
  • Make regular courtesy calls to customers

Technically, you will need to be experienced with:

  • Windows Operating Systems
  • Remote support & troubleshooting
  • Dealing with Internet Services including DSL, Domain hosting, email and VoIP

 

To be considered for this opportunity, you will have experience in a similar role. Also, flexible hours are required.

You will be professional, flexible and well organised as well as having excellent communication skills with the ability to deal with customers of various levels and technical knowledge.

You will obviously be technically astute and looking for a role that will offer development opportunities.

The Telford site is commutable from Shrewsbury, Bridgnorth, Newport, Shifnal, Market Drayton, Wolverhampton, Perton etc

Alternative job titles could include IT Administrator, IT Systems Admin, IT Support, IT Helpdesk, Tech Support, 1st Line IT Support, Internal IT Support, 2nd Line Support, IT Assistant, IT Systems Technician, Support Analyst, IT Support Analyst etc

 

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