Customer and Client Support Advisor

SVM Global
Rotherham, South Yorkshire
Minimum wage
08 Sep 2017
06 Oct 2017
Job Sector
Contract Type
Full Time

Customer and Client Support Advisor

Salary: In line with national minimum wage

Are you passionate about Customer Service? Is the customer at the heart of everything you do? Do you want to make a difference? Would you like to be part of a dynamic, fast-paced team as our new Customer and Client Support Advisor?

Key Customer and Client Support Advisor responsibilities

  • Assist customer or clients, over the phone or by email, with a variety of enquiries
  • To handle and resolve customer or client enquiries relating to stock, orders and delivery queries, in a professional, timely and responsive manner
  • Provide each customer with a world class customer service experience by answering and responding to all customers professionally while dealing with them both quickly and efficiently
  • Our Customer and Client support advisors, have a strong sense of ownership and a passion for delivering a first class customer experience
  • We are looking for a number of motivated Customer Service Specialists with at least 6 months Customer Service / Customer Care experience, excellent communication skills and who enjoy a challenge
  • We are an innovative and dynamic company who offer a competitive salary, great benefits package and opportunities for career development.

Customer and Client Support Advisor Skills & Experience

  • Customer service focus
  • Excellent administrative skills
  • Results driven and good attention to detail
  • Good written and spoken English
  • Good interpersonal skills
  • Able to prioritise and perform under pressure
  • Excellent call handling skills

About SVM Global

SVM Global is the world’s leading reseller and distributor of corporate gift cards, e-codes and gift vouchers into the B2B and corporate gifting market. We offer an unrivalled range of global retailers and more than 500 brands across the UK, Europe, Asia, Australasia and North America.

Driven by our corporate values, SVM Global aims to provide service that delights, motivates and inspires the recipients of our retail cards, vouchers and digital codes.


Hours: 40 hours per week, Monday - Friday, 8:45am- 5:30pm

Contract: Fixed term until the end of December 2017 with the possibility of becoming a permanent position

If you would like to be considered for this Customer and Client Support Advisor role please click ‘APPLY’ below.

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