Support Administrator - London / Remote / Work from Home

• £25,000 per year
• Great company benefits
• Mon-Fri (9-5)

Are you a compassionate and organised individual who enjoys providing support to others? Do you have experience in office administration and customer service? If so, we have an exciting opportunity for you to join our Welfare Team as a Support Administrator.

About the role:

As a Support Administrator, you will play a key role in providing assistance to individuals in need.

The role of Support Administrator:

• Providing administrative support to the Welfare Team, ensuring orderly and timely administration.
• Maintaining accurate and efficient use of support services' databases, reports, and analysis.
• Managing financial administration and reconciliation within the team.
• Supporting other projects carried out by the welfare team, such as Wellbeing Talks, Health Calendar, and monthly newsletter composition.

In addition to your administrative duties, you will also serve as the first point of contact for callers via our helpline.

This will involve accurately recording client details in our database and providing empathetic and non-judgmental support to those in need.

The ideal Support Administrator:

• Personable and caring telephone communication skills with a genuine empathy for others.
• Proven office administration and customer service experience.
• Proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
• Strong data processing skills with the ability to input, extract, and analyse data.
• Experience in mental health support, preferably with Mental Health First Aid qualification or equivalent.
• Passion for supporting vulnerable individuals and making a positive impact in their lives.
• Ability to work within agreed criteria, policies, and practises while maintaining client confidentiality.
• Experience in working effectively within a small team and the ability to work remotely with privacy in mind.

What we offer:

This is a fully remote role that requires discretion and confidentiality when conversing with individuals in our industry.

By joining our team, you will have the opportunity to grow both personally and professionally.

We offer a supportive and inclusive work environment where your unique talents and strengths will be valued.