Front of House Management

Location
Malvern, Worcestershire
Salary
Salary can be in excess of £10.00 per hour, dependant on experience
Posted
06 Jan 2017
Ref
CH/HRD/JAN 17
Contract Type
Permanent
Hours
Full Time

Exciting Opportunity for full and part time individuals to join our Front of House Management team earning in excess of £10.00 per hour

PLEASE NOTE THESE VACANCIES DO NOT COME WITH ACCOMMODATION

With Gothic Victorian architecture, luxurious hotel rooms, Worcestershire's Restaurant of the Year 2016 and beautiful landscaped gardens, the Cotford Hotel is a fabulous family run business nestled at the foot of the wonderful Malvern Hills, in Worcestershire.  We are also Runners Up in the Worcestershire Hotel of the Year 2016.

Due to the success of the hotel, we are now looking to recruit additional Front of House Management Staff that show a genuine passion for the industry to ensure the continuity of our strong customer relations culture.  We have both full and part time opportunities available.

Key Responsibilities

  • General hotel reception duties including answering the phone, taking reservations and dealing with general guest enquiries;
  • Serving at tables in the hotel restaurant;
  • Serving guests in the hotel bar;
  • Handling initial customer queries and referring on to the Hotel Management where appropriate;
  • Supporting with hotel functions and events;
  • Liaising with other hotel operations to ensure a smooth and consistent service to guests;
  • Maintaining a safe and secure environment for other members of staff and guests at all times;

Qualifications & Skills

  • Previous experience within a hotel environment;
  • A genuine passion for the industry;
  • Any relevant Hotel and/or Hospitality Management qualifications would be advantageous;
  • Health and Safety and Food Hygiene certificates;
  • Exceptional customer service skills;
  • Attention to detail and the ability to cope under pressure;
  • Effective verbal and written communication skills;

Terms & Benefits

  • Available shift patterns, involving breakfast, evening and weekend shifts;
  • Flexibility on hours is essential, particularly within peak seasons;
  • Statutory holiday entitlement;

TO APPLY PLEASE SEND YOUR CURRENT CV ALONG WITH A COVERING LETTER DETAILING SUITABILITY FOR THE ROLE AND CURRENT REMUNERATION LEVELS, INCLUDING AVAILABILITY TO START

PREVIOUS APPLICANTS NEED NOT APPLY

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