Support Coordinator

£17,000-£21,000 plus benefits
02 Dec 2016
Job Sector
Contract Type
Full Time



SSE is a FTSE 100 Company and one of the largest and most diverse energy companies in the UK, with around 10 million customers across our various brands. SSE Energy Solutions team are working with our Wholesale Business ensuring SSE has the energy supplies it requires to meet the needs of customers. Energy Solutions focus on helping businesses achieve significant reductions in their buildings' energy consumption through Building Management Systems and remote support via our Energy Management Centre.

We are looking for someone who'll effectively co-ordinate the activities of a team of Support Engineers in order to achieve maintenance objectives and customer satisfaction. The customer will be at the heart of everything you do as you carefully consider meeting their requirements and adhering to timescales. It will be your role to allocate suitably trained engineers to carry out service, commission and breakdown visits.

Following on from this you'll collate and monitor the engineers' site reports feeding back to the Senior Coordinator accurate and realistic progress, including keeping to pre-set deadlines, additional hours required, working standards and technical problems and recommend remedial action. The Senior Coordinator will look to you to provide timely submissions of forecasts for revenue, profit and labour requirements for each site on a monthly basis. And you'll ensure that all documentation provided by the engineers is accurately recorded using SAGE.

Your clear, calm communication style and ability to accept accountability will enable you to successfully deal with emergency and breakdown situations effectively. As such you will be expected to be adaptable and flexible. And you'll be comfortable with the challenge of handing customer complaints, agreeing workable solutions to suit both customer and business requirements.

In return, we can offer you a competitive salary package in a position which has excellent routes for career progression within the SSE Group. You will also enjoy an excellent pension and generous leave entitlement.

Closing date for applications is 8th December 2016

Successful candidates will be subject to the Company's verification and vetting process. This includes a basic criminal record check.