Part Time Customer Consultant - 11hrs (Thurs, Fri & Sat)

Yorkshire Building Society
up to £16,800 pro rata plus benefits
02 Dec 2016
Job Sector
Customer Service
Contract Type
Part Time
We have an exciting opportunity within our Nottingham Branch for a self-motivated Customer Consultant who is a team player and will be passionate about delivering excellent service to our customers. If you like people and enjoy delivering a high quality customer experience, you'll enjoy working within our Branch.

My name is Denise Boyle and I'm the Branch Manager here in Nottingham, I've got 10 years' experience in the financial services industry and have a passion for ensuring that I have a friendly, motivated team and that my customers are provided with a fantastic experience each time they visit my branch.

Nottingham is a flagship newly refurbished branch with a fantastic reputation for delivering exceptional customer service for our members. We take pride in the fact that we have helped our local community through various fundraising and volunteering activities.

At the Yorkshire Building Society Group we don't want to be just another Financial Services provider we want to be known as 'The most trusted provider of Financial Services within the UK'.

As a Customer Consultant you will deliver an exceptional customer experience, whether you're welcoming our customers in Branch or providing information on our products and services, you'll always deliver an outstanding customer experience every step of the way making sure that what we do is always in our customer's best interests.

If you have:
* GCSE Maths & English or equivalent.
* A proven track record in delivering a fantastic Customer experience
* Experience of building strong relationships with your customers
* Financial Services Industry knowledge (desirable, but not essential)
* Good administration & PC skills
* Excellent team working skills
* Fantastic communication skills both written and verbal
* The ability to work with limited supervision
* Excellent attention to detail
* The ability to travel to other branches, as and when required

Our Benefits Include:

* 24 days holiday plus bank holidays pro rata
* Bonus Scheme
* Contributory Pension Scheme
* Health Cash Plan
* Discounted products, mortgage & investment
* A Great working Branch Environment
* A structured training programme

So if you share the same passion, then you've got what it takes to join us. Please click Apply Now to visit our careers site and apply on-line.

The Yorkshire Building Society Group is an equal opportunities employer.