Service Delivery Consultant

Recruiter
IntaPeople
Location
London
Salary
£35000 - £45000 per annum
Posted
02 Dec 2016
Job Sector
IT
Contract Type
Permanent
Hours
Full Time
Service Delivery Consultant

West London / Ealing / London

£35,000 - £45,000 (DOE) + bonus

-- The right candidate must have problem solving skills, come from a software background (to better help you understand the clients solution) and be very organised. --

Our client a mature startup with an extensive client base has an opportunity for an experience service delivery professional to join them as their primary client liason and act as the linch pin for between our client and their customers, you will be responsible for the high-quality execution of the service, in this case it is hospitality and specifically, delivery. .

Tasks

Monitor and act on dashboard statuses
Manage and action any issues that may prevent deliveries from reaching customers
Manage escalations in line with the company guidelines
Provide management reporting as required
Escalate issues in a timely manner
Performance reporting
Management of partners
Suggest improvements to operating performance standards

Skills and experience

Superb communicator
Experience in triage
Strong negotiating experience
Excellent influencing skills

Knowledge of PHP desirable but not mandatory.

-- The right candidate must have problem solving skills, come from a software background (to better help you understand the clients solution) and be very organised. --

``The services advertised by IntaPeople are those of an Employment Agency and an Employment Business``