Sales Operations Manager

Ortolan Group PLC
£30k pa + Bonus
02 Dec 2016
Job Sector
Contract Type
Full Time
Internal / Inside Sales / Sales Operations Manager

IT Services - £30,000. Base + £8,600. Bonus


Do you have experience of team management in a sales driven and customer focused environment?


My client is a Global IT Service Provider. They are hugely successful supplying IT Services into various Public + Private Sector Verticals, focusing on the latest technology and innovation that will add real value to organisations of all sizes. They have been awarded the top 100 Sunday Times best place to work for in years 2011, 2012, 2013, 2014 & 2015. They are Gold Accredited by Investors In People and have multiple industry specific awards in addition to this. They offer various progression opportunities for the career minded, as well as a knowledge sharing culture. This company is a genuine fantastic place to work and they truly reward their employees.


The Bristol commercial sales team continues to win more business and, in order to surpass their customers' expectations they now have an exciting career opportunity for a talented Sales Support Manager to be responsible for a team of Internal Account Managers and Sales Administrators based at their Bristol office.

Key responsibilities include:

- To understand the customer base and to be aware of all planned projects within the customer base and any specific customer requirements or contracted service levels .

- To allocate resources between accounts and ensure cover for holidays and sickness .

- To recruit , train , mentor and develop team members .

- Ensure the highest levels of customer service.

- To ensure all orders , tasks , quotes and other requests are responded to within a timely manner

- Manage the team's productivity and ensure team performance is optimised.

- Track progress in relation to quotes, orders, returns , credits , aged debt , stock holdings etc..

- Monitor and evaluate win/loss ratio's , account growth , profitability etc.

- Ownership of customer challenges and concerns.

Regular team meeting and communication focusing on , performance , key issues , sharing of information , process improvement , quality concerns , training needs , team feedback etc

Skills, Knowledge & Experience needed :

- Supervisory/management /team leading experience of internal sales support staff gained in a sales driven environment.

- Understanding of HR policies and individual performance indicators.

- Strong commercial/business acumen.

- Professional and personable attitude with excellent communication skills

Job Type: Permanent

Start Date: Immediate

By applying for this role, your details will be sent to Ortolan People, who are acting as consultants for the hiring company. Ortolan People are engaged to provide recruitment support in processing applications. We will endeavour to respond to all applicants within three working days. Occasionally for roles with a very high volume of applicants, this may not be possible.