1st Line Support Consultant- HR Software

Recruiter
DCV Technologies Limited
Location
Leeds
Salary
£18,00-£19,000 + 6% bonus
Posted
02 Dec 2016
Job Sector
IT
Contract Type
Permanent
Hours
Full Time
1st Line Support Consultant- HR Software

We're currently seeking a motivated and enthusiastic individual to join a growing HR Software business based in Leeds, as a 1st Line Support Consultant.

This role would suit someone who has prior experience of working in a customer service/ helpdesk environment, who's looking to further their career long term.

Full training will be provided for this company's bespoke HR Software, but some experience of similar products will be highly advantageous.

Responsibilities:

- Providing 1st contact software support and troubleshooting to End-Users and system support staff
- Handling all queries via phone, e-mail and customer web portal
- Supporting HR software and with a keen problem solving attitude
- Learning and expanding your software knowledge and skills as part of your ongoing development
- Providing excellent customer service, which is a fundamental part of this

Essential Skills:

- Strong IT skills ( Microsoft Outlook, Office, Excel, explorer) and experience using software packages
- Excellent Communication and Customer Service Skills
- Proven Diagnostics Skills (tested by scenario based questioning)
- GCSE Grade c or above in Maths & English

Desirable: (But not essential)

- Hold higher education certifications in Customer Services
- Experience of working within a service desk or contact centre/Help
- Experience of using Web based Call logging systems
- Any transferable skills such as Customer training experience, interpersonal & communication skills etc.

Career Progression:

The successful candidate will be ideally placed to either continue a career in applications training and support, or possibly move into a Project Management, Account Management or a Pre Sales role. The importance of the company's training and customer services functions will continue to grow in line with future expansion of both its client base and product range.

If you're seeking a step forward in your career and have the motivation to learn, develop and progress, don't hesitate to get in contact now!

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