Customer Services Advisor - Inbound Call Agent - Client Care Helpdesk

Recruiter
AWD online
Location
Leeds
Salary
up to £24,000 OTE + Benefits
Posted
02 Dec 2016
Job Sector
Customer Service
Contract Type
Permanent
Hours
Full Time
Customer Services Advisor / Inbound Call Agent / Client Care Helpdesk Account Executive with a helpful and professional telephone manner required for a Global Company based

SALARY: £18,000 Basic Salary plus £6,000 OTE (uncapped commission structure) + Benefits

** Excellent Career Prospects Available **

** Full Training Provided **

KEY REQUIREMENTS: Candidates should have a professional and confident telephone manner with the ability to resolve customer enquiries, negotiate contract renewals and account manage existing clients to retain business and develop long term business relationships.

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Services Advisor / Inbound Call Agent / Client Care Helpdesk Account Executive that has a helpful and professional telephone manner with excellent people skills.

Working as the Customer Services Advisor / Inbound Call Agent / Client Care Helpdesk Account Executive you will ensure customer accounts are maintained in a timely and cost effective manner to maximise profitability, cash flow, sales opportunity potential and promote long term profitable business relationships, maintaining a high level of customer satisfaction & business retention.

As the Customer Services Advisor / Inbound Call Agent / Client Care Helpdesk Account Executive you will be part of the client care team to manage, maintain and retain existing customer account through proactive and reactive account management.

As a successful candidate you will have a great opportunity to join this well-established, Global Company that can offer excellent career development opportunities for the right candidate.

APPLY TODAY

If this job looks like your ideal position then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties and responsibilities as the Customer Services Advisor / Inbound Call Agent / Client Care Helpdesk Account Executive:

- Provide a first class service to existing clients, receiving inbound and proactively make outbound calls to answer account related queries, selling the benefits of a wide range of products and services

- Negotiate new contracts for existing customers and promoting the Company's T & C's, longer term agreements and efficient payment methods

- Management of retention/revenue risk calls & cases for contracted customers

- Act as the point of escalation in relation to the pricing queries of Independent portfolio clients

- Actively pursue overdue customer account balances, to propose and influence the use of efficient payment methods

- Ensure that the CRM system is kept up to date and used effectively to drive efficient account management, sales and retentions processes

- Timely and accurate completion of all documentation and information systems

- Report accurately upsell, cross sell and retention statistics on a daily basis

- Ensure compliance is met within the Independent's book of customer

- Work closely with the other team member to ensure daily workflow in order to meet the high level plans/expectation

- Work effectively with other team members/areas of the business

- Achievement of all KPIs on a daily basis

IDEAL CANDIDATE REQUIREMENTS

- Ability to learn and understand all of the Company's products and services with the ability to match features, advantages and benefits to each individual customer

- Ideally previous experience using a CRM system to effectively manage your personal workload, cases and pipeline

- Capable of dealing with any customer no matter size or complexity of case within agreed parameters.

- Good people skills with the ability to build up relationships both internally and externally

- High motivation, enthusiasm and dedication are paramount.

- Highly motivated, Target driven with strong organisational skills.

- Excellent communicator

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

PLEASE NOTE: CVs MUST be attached to your email job application in Microsoft Word or PDF format for our systems to process your application correctly, rather than your CV copied and pasted into the body of the email.

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