Sales Engineer - Process Engineer Background

Reed Engineering (NEW)
£22k - £28k pa
29 Nov 2016
Contract Type
Full Time
Sales Engineer - Engineer Sales Background

Salary - £22,000 - 28,000 depending on experience

Working Hours: Days role

I am working with an expanding and well known Instrumentation and Engineering company based in the South Manchester area. They are recruiting for an Internal Sales Engineer and require someone who has come from either an instrumentation or process engineering background to provide sales support to customers.

Job Description

Reporting to the Sales Team Supervisor the successful candidate will handle incoming customer enquiries by telephone and email. Other duties include:

- Prequalify customers' technical and commercial requirements
- Produce clear and accurate quotations
- Actively participate in the utilisation of for the purpose of cooperation and collaboration of business opportunities
- Follow up open opportunities with customers to negotiate quotation and close sale
- Prioritize workload and self-manage activities whilst keeping supervisor informed
- Work closely with all departments to develop and improve customer performance
- Carry out contract review to ensure accurate processing of orders
- Own and manage customer accounts including database maintenance and adherence to credit control procedures
- Enhance product knowledge via formal training, on the job training, and e-learning
- Liaise with Product Specialists and Industry Managers for complex applications
- Identify cross-selling opportunities and communicate with service and solutions to develop integrated offering and expand sale
- Commit to practicing the Customer Plus behaviours with customers and colleagues: be realistic, be there, build trust, think ahead, communicate, and make their day.
- Take ownership of complaints, returns, and other issues affecting customer satisfaction
- Commit fully to the company Performance & Development Review Process
- Work to the company Quality Assurance Procedures

Person Specification

The successful candidate must have:

Previous work experience in the process industry or from an instrumentation background is essential or alternatively having commercial sales experience will suffice. If the successful candidate does not posses relevant instrumentation/process industry experience a 12 month training course can be provided by my client.

Ideally educated to Degree level - technical degree or equivalent relevant Engineering industry qualification.

GCSE C grade or above in English Language and Maths

Good communication skills and telephone manner

Excellent interpersonal skills and a high regard for exceptional customer service

Computer literate

Able to multi-task

Able to work under pressure

Must be able to work as a team member and also as an individual

Prioritize and organising own work

Questioning techniques

Able to make decisions in absence of manager

Consultative selling approach

If you require any information, or wish to apply please send your upto date Cv to ***************************

Reed Specialist Recruitment Limited is an employment agency and employment business.