Telephony Engineer - Cisco Unified Communications - Leeds

Recruiter
I3 Resourcing Limited
Location
Leeds
Salary
£45k - £50k pa
Posted
29 Nov 2016
Job Sector
IT
Contract Type
Permanent
Hours
Full Time
Engineer - Telephony - Cisco Unified Communications - PBX - Call Centre systems engineering

Salary: £45,000 - £50,000 + Package

Location: Leeds, West Yorkshire

The Role:

You will be responsible for designing, developing and delivering IP telephony systems for Europe. You will provide cover for a busy call centre, you will work closely with the Infrastructure teams based in Leeds, London and Cleveland USA.

You will be required to design/architect IP telephony solutions; develop appropriate call routing; test the solution; and ensure appropriate documentation is in place so that the solution can be supported and maintained going forward.

Responsibilities:

- Design and architect telephony solutions specifically to meet the changing needs of a busy call centre that includes: 80+ inbound agents; 15-20 outbound sales agents; call recording; PCI/DSS credit card handling; workforce management; statistical reporting; home-workers.
- To work closely with business sponsors to prototype solutions to confirm requirements and deliver benefits at the earliest opportunity
- As required, convert prototypes into recognised solutions; undertaking development and test activities and working with customer to obtain sign off in the agreed timeline
- Working with telephony suppliers to migrate from ISDN30 to SIP technology platforms
- Analyze the existing voice and data networks and recommend solutions, configuration and software revision based on requirements
- Design, implement, support and maintain Cisco Unified Communications systems including but not limited to CUCM, CUC, Unity, UCCX, CUPS, VG, CUBE, CER, CVP
- Support of Cisco Agent Desktop and Supervisor desktop clients
- Identify new opportunities that arise from new technologies and new business needs

Required Skills / Experience:

- Design, implement, support and maintain Cisco Unified Communications systems including but not limited to CUCM, CUC, Unity, UCCX, CUPS, VG, CUBE, CER, CVP
- Willingness to travel as needed
- Able to manage, develop and mentor team members; helping them to develop their technical skills and take on more responsibility
- Approachable, Can Do attitude, Responsive, Helpful
- Ability to work weekends and off hours as necessary to meet customer requirements
- Ability to Design & Architect call centre telephony solutions; knowledge of industry standard architectures and how these can be utilised
- Strong team player who can work quickly & accurately across different technologies to maximise team value
- Dynamic - able to drive IT solutions forward at pace ensuring road blocks are overcome and solutions are delivered as expected
- Excellent communication skills - able to work closely with colleagues both within IT and across the wider business
- Collaborative - able to work closely with business and IT colleagues to support business needs and deliver IT solutions
- Appetite for acquiring new skills and utilising technology for business benefit

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